Caring for your Balloons
If a balloon pops after it has been delivered, this will not be our responsibility.
To help prevent this happening when the balloons are in your possession please adhere to the following guidelines.
If transporting the balloons make sure there are is enough room in the car, there no sharp objects
in the car and that the car temperature is not too hot. If it is a hot day put on the air conditioning.
Do not leave balloons in the car.
Keep balloons away from direct sunlight
Try and avoid sudden temperature changes as this can affect the balloons.
Keep away from sharp objects - brick walls, tree branches, jewellery
Don’t allow children or anyone to mishandle them.
The Environment and Caring for your Balloons
We do NOT support, condone or facilitate the organised release of balloons.
Latex balloons are not plastic and are made from natural rubber which is biodegradable. Natural Latex comes from Rubber Tree Plantations which are a renewable resource. Leading manufacturers source their latex from sustainable Rainforest Alliance Certified and Forest Stewardship Council Plantations
As latex balloons are made from natural rubber, they do breakdown. However, when balloons become litter the don't degrade sufficiently or quickly enough to prevent possible risk or harm to wildlife.
For this reason we do NOT support, condone or facilitate the organised release of balloons.
We can remove your balloon installation, pop the balloons and dispose of your balloons, if you require this service it needs to be booked in when your order is placed. A bump out fee will be applied.
If you have not arranged for us to dispose of your balloons and do not wish to bring your balloons home after your event, make sure you pin them and bin them
The hiring of the equipment will commence from the commencement date specified on your invoice and continue for the term specified, generally 3 days. The hirer is entitled to use the equipment for the hire period. Any extension of the period must be agreed to by Melora Events.
A cash bond is required when hiring an item. All bonds will be held until the safe return or pickup of all products in the same condition as was hired out to the client minus any reasonable wear and tear. All bonds will then be returned to the client minus any fee incurred either due to late fee/extension fee and/or breakage/damage fee.
Melora Events is committed to providing you with the best possible customer service experience. Melora Events is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Melora Events’s customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Melora Events takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Enquiries pertaining to personal information or privacy should be directed to firstname.lastname@example.org.